Need help with something these guides don’t cover? Get in touch using the contact form.
What You Can Contact Us About
- Technical issues: problems with recording, bugs or site errors
- Content questions: species data, taxonomy or resource suggestions
- Feedback: ideas for improvements or new features
- General enquiries: partnerships, collaboration or anything else
Using the Contact Form
- Go to the Get In Touch page.
- Enter your Name and Email so we can reply.
- Enter a Subject.
- Describe your question or problem in Message.
- Click Send Message.
Help Us Help You
- What happened: what were you trying to do?
- Steps to reproduce: how can we see the same problem?
- Error messages: copy any error text.
- Your device: website or app, and which phone, computer or browser.
Response Time
We aim to reply within a few days. Complex problems can take longer. Check your spam folder for our reply.
Before You Get in Touch
Browse the Help & Support guides first. Your answer may already be there.
Identification Help
For help identifying a find, record it as an observation. Other members can suggest and agree with IDs, and experienced Identifiers’ agreement helps confirm them.
Reporting Content
To report an abusive or spam ID suggestion, use the flag icon on the suggestion. See Flagging Inappropriate Content. For anything else, such as an inappropriate comment or observation, use the contact form.
Deleting Your Account
You can delete your account yourself in the app: tap Me, the cog icon, then Delete Account. Your observations stay on the site anonymously. If you don’t use the app, contact us and we’ll help.